• The guest will be charged 30% of the total price if they cancel after reservation and the total price of the reservation if they cancel in the 2 days before arrival.
  • The guest will be charged a prepayment of 30% of the total price after reservation and the remaining amount in the 2 days before arrival.
  • The guest can cancel free of charge until 7 days before arrival.
  • The guest will be charged 30% of the total price if they cancel in the 7 days before arrival.
  • The guest will be charged the total price of the reservation if they cancel at any time.
  • The guest will be charged a prepayment of the total price of the reservation at any time.

 

Cancellation and return policy in the context of COVID-19 ski season 2020-2021

If the state of alarm is decreed with a ban on leaving the territory, imposed by a public or governmental entity of the country of origin, a ban on entering Andorra decreed by the Government of Andorra or other local authorities, flight restrictions or complete closure from the airport and in case of forced closure of the GRANDVALIRA ski resort due to COVID-19, the deposit will be refunded. (bank charges paid by the client)

  • The guest will be charged 30% of the total price if they cancel after reservation and the total price of the reservation if they cancel in the 14 days before arrival.
  • The guest will be charged a prepayment of 30% of the total price after reservation and the remaining amount in the 14 days before arrival.