Details

• Checkin/Checkout times

  Check-in: from 15:00h
  Check out: before 11:00h
  If you need to check in / out before or after these hours, you must apply at the time of booking. These options are subject to availability and may have an additional cost.

• Cancellations
  Partially refundable 2 days
  

  • The guest will be charged 30% of the total price if they cancel after reservation and the total price of the reservation if they cancel in the 2 days before arrival.
  • The guest will be charged a prepayment of 30% of the total price after reservation and the remaining amount in the 2 days before arrival.

  Flexible 7 days
  

  • The guest can cancel free of charge until 7 days before arrival.
  • The guest will be charged 30% of the total price if they cancel in the 7 days before arrival.

  Non Refundable
  

  • The guest will be charged the total price of the reservation if they cancel at any time.
  • The guest will be charged a prepayment of the total price of the reservation at any time.

   

  Cancellation and return policy in the context of COVID-19 ski season 2020-2021

  If the state of alarm is decreed with a ban on leaving the territory, imposed by a public or governmental entity of the country of origin, a ban on entering Andorra decreed by the Government of Andorra or other local authorities, flight restrictions or complete closure from the airport and in case of forced closure of the GRANDVALIRA ski resort due to COVID-19, the deposit will be refunded. (bank charges paid by the client)

  Partially refundable 14 days
  

  • The guest will be charged 30% of the total price if they cancel after reservation and the total price of the reservation if they cancel in the 14 days before arrival.
  • The guest will be charged a prepayment of 30% of the total price after reservation and the remaining amount in the 14 days before arrival.
• Additional Information

  Minimum stay: 1 nights
  Sheets and towels are provided upon arrival, included in the price.

  Thank you for booking with us!

   

  The check in is done at our reception, 12 minutes walk away from Apartments Viveros.

   

  Reception hours are from 9:30 to 17:30. If you arrive later please let us know, so we could give you the late check in informations.

   

   What is your estimated arrival time?

   

  The address of the reception is Calle Alta 72, in the corner with Calle Cabrito. Here is a link between the reception and apartments Viveros:

   

  https://goo.gl/maps/KEiSeSKFSVB2

   

  As we aren’t always at the reception it’s important for us to know your estimated arrival time in order to properly arrange your check in.

   

  We also ask you to please call us half an hour before you arrive to the reception at the following number +34-620322541, just in case we’ll be out of the reception. 

   

  Please remember to bring the credit card used for the partial or full payment of your reservation, depending on the booking conditions and the agency used to book the apartment. Upon check in we need to verify that the card holders name belongs to one of the persons that will be accommodated. In case the card holder is not present at the check in moment, you will have to show a photo of the ID card or Passport of the card holder. In case you do not bring it, as a safety reason, we will refund the money previously charged and you will have to pay the total amount of the reservation at the check in moment.

   

  Thank you and have a pleasant trip!

   

  Best regards,

  Apartments Viveros

• Exclusive Services
  (Additional cost)

  special services

• Tourist license number VT-34098-V